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        1. 疫情專題
          被引用:122次
          本頁僅為文字內(nèi)容,不可回答。

          基于The customer care strategy of Heytea’s.(喜茶的客戶關(guān)懷策略)情況網(wǎng)絡(luò)調(diào)查表

          發(fā)布時間:2022-11-08 09:27:31 分類:其它

          作者:在線調(diào)查 來源:www.whcldc.com

          歡迎參加本次答題
          歡迎參加本次答題,本問卷旨在了解您對我們服務(wù)的有關(guān)建議,為更好的促進(jìn)我們的理念改善和服務(wù)方式的轉(zhuǎn)變起到積極作用。所以請您仔細(xì)填寫。

          Q1. 婚姻情況?(單選題)

            Q2. what is your gender?(您的性別是什么?)(單選題)

            • A. Male(男)

            • B. Female(女)

            Q3. Your job(您的職業(yè))(單選題)

            • A.Students(學(xué)生)

            • B.Office worker(上班族)

            • C.Study at home mom(寶媽)

            • Other(其他)

            Q4. What's your favorite Heytea‘s product?(您最喜歡喜茶的哪類產(chǎn)品?)(單選題)

            • A.Fruit juice and tea(果茶)

            • B. Milk and tea(奶茶)

            Q5. Are you satisfied with the service at Heytea?(您對喜茶的服務(wù)滿意嗎?)(單選題)

            • A.With great satisfaction(非常滿意)

            • B.Satisfied (滿意)

            • C.Unsatisfied(不滿意)

            • D.Very unsatisfied(非常不滿意)

            Q6. Do you often drink Heytea?(您經(jīng)常喝喜茶嗎?)(單選題)

            • A.Often (經(jīng)常)

            • B.Sometimes (偶爾)

            • C.Hardly ever(幾乎沒有)

            Q7. Are you satisfied with the dining environment at Heytea?(您對喜茶的用餐環(huán)境滿意嗎?)(單選題)

            • A.With great satisfaction (非常滿意)

            • B.Satisfied(滿意)

            • C.Unsatisfied(不滿意)

            • D.Very unsatisfied(非常不滿意)

            Q8. Where would you like us to develop more products?(您希望我們在哪個方面開發(fā)出更多的產(chǎn)品)(單選題)

            • A.Fruit juice and tea(果茶)

            • B. Milk and tea(奶茶)

            Q9. Do you think the overall price of Heytea products is moderate?(您認(rèn)為喜茶產(chǎn)品總體價格適中嗎?)(單選題)

            • A.Yes

            • B.No

            Q10. Do you understand the culture of Heytea?(您了解喜茶的文化嗎?)(單選題)

            • A.A lot(了解)

            • B.Not much(不了解)

            • C.A few(了解一些)

            Q11. Are you satisfied with the variety of Heytea drinks?(您對喜茶的飲品多樣性滿意嗎?)(單選題)

            • A.With great satisfaction(非常滿意)

            • B.Satisfied(滿意)

            • C.Unsatisfied(不滿意)

            • D.Very unsatisfied(非常不滿意)

            Q12. Are you satisfied with the hygiene of Heytea drinks?(您對喜茶的制作飲品的衛(wèi)生滿意嗎?)(單選題)

            • A.Satisfied(滿意)

            • B.Unsatisfied(不滿意)

            Q13. Is the customer service feedback speed or solution satisfactory for Heytea?(喜茶的客戶服務(wù)反饋或者解決問題方案是否令人滿意?)(單選題)

            • A.With great satisfaction(非常滿意)

            • B.Satisfied(滿意)

            • C.Unsatisfied(不滿意)

            • D.Very unsatisfied(非常不滿意)

            • E.Unknown(不了解)

            Q14. Which of the following channels did you learn about Heytea?(您通過一下哪種渠道了解到喜茶?)(單選題)

            • A.Television advertising (電視廣告)

            • B.Online advertising (網(wǎng)絡(luò)廣告)

            • C.The magazine (雜志)

            • D.A relative of friend (親戚或朋友)

            • E.Other (其他)

            Q15. Do you want Heytea to be open 24 hours a day?(您希望喜茶24小時營業(yè)嗎?)(單選題)

            • A.Yes

            • B.No

            Q16. Which milk tea shop do you like?(您最喜歡哪家奶茶店)(多選題)

            • A.Heytea(喜茶)

            • B.Chabaidao(茶百道)

            • Nayuki Tea and Bakery(奈雪的茶)

            • Mixue Ice Cream and Tea(蜜雪冰城)

            • Other(其他)

            Q17. Do you have any suggestions for the products of Heytea?(您對喜茶的產(chǎn)品有什么建議嗎?)(填空題)

              Q18. Do you have any suggestions for the customer service of Heytea?(您對喜茶的客戶服務(wù)有什么建議嗎?)(填空題)

                Q19. 請?zhí)顚懩穆?lián)系方式(填空題)

                  Q20. 請寫出您對我們有什么建議?(填空題)

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