Q1. 您的年齡(單選題)
Q2. 您的情感狀況?(單選題)
Q3. Do you read reviews of other customers before buying products or service online? 【你在購買產(chǎn)品和服務(wù)前是否會瀏覽其他消費者的評論?】(單選題)
YES 【是】
NO【否】
Sometimes【偶爾】
Q4. What other information about product reviews you might also pay attention to?【您可能會關(guān)注商品評論的哪些信息?】(多選題)
Timeline of comments [評論時間]
Number of comments [評論數(shù)量]
Comment method (such as show the picture of product)[評論形式]
Others
Q5. Which comments are you more likely to believe? (multiple choice )?【您對哪些評論更容易相信?】(多選題)
Positive comments [正面評論]
Negative comments [負(fù)面評論]
Comments with more content (such as pictures, videos, etc.) [內(nèi)容比較多的評論(如圖片,視頻等)]
Accurate content and accurate words [內(nèi)容文字精準(zhǔn),用詞準(zhǔn)確]
Q6. Do you think the product review information reduce your purchase risk? [你是否認(rèn)為產(chǎn)品評論信息減少了您的購物風(fēng)險】(單選題)
Strongly disagree 【非常不贊同】
Disagree 【不贊同】
Neither agree nor disagree 【中立】
Agree 【同意】
Strongly agree 【十分同意】
Q7. Will you continue to buy the product if there are bad reviews or even conflicting reviews with the provider??【在線評論中出現(xiàn)顧客差評甚至與商家之間有矛盾的評論,您會繼續(xù)購買該產(chǎn)品嗎?】(單選題)
No,I wil keep buying.【沒有影響,我會繼續(xù)購買】
A little, I will keep thinking about it. [有點兒影響,我會繼續(xù)考慮】
The impact is very big, I will give up the purchase. [影響很大,我會放棄購買】
Q8. Do you have an objective review of the product after purchasing a product or service? [購買產(chǎn)品之后您對產(chǎn)品會有一個客觀的評價嗎?](單選題)
Yes [是的,會客觀評價】
No 【不會客觀評價】
Never review [從不評論】
Q9. Do you warry about that the information in the online reviews is very different from the reality of the product or service? [您擔(dān)心在線評論的信息與產(chǎn)品/服務(wù)的實際情況差別大么?](單選題)
No, I do not worry about that. [不擔(dān)心 0%]
A little worried. [有點兒擔(dān)心 <30%]
Yes, I worried about. [比較擔(dān)心 50%】
Extremely worry. [非常擔(dān)心 > 60%]
Q10. What are the factors that affect you when you buy products and services online? [ 您在購買產(chǎn)品和服務(wù)時更容易受到哪些因素影響?](多選題)
Opinions of others [他人意見]
Number of comments [評論數(shù)量]
Comment tendency (positive or negative) [評論傾向(正或負(fù))]
Q11. Do you think online reviews give you a powerful reference to evaluate the product? [在線評論給你提供了有利的參考來評估該產(chǎn)品嗎?](單選題)
Strongly agree [完全同意]
Agree [同意]
Neither agree or disagree [不確定]
Disagree [不同意]
Q12. Do you think a product or service without negative reviews is trustworthy? [您認(rèn)為沒有負(fù)面評論的商品或者服務(wù)值得信懶么?](單選題)
Yes [是]
No [否]
It depends [看具體情況]
Q13. Have you ever used a product of the sharing economy (e.g. car-sharing and home stay) [你是否使用過共享經(jīng)濟的產(chǎn)物?(e.g.共享汽車和民宿)](單選題)
Yes 【是】
No 【否】
Q14. Do you support the sharing economy? [你支持共享經(jīng)濟嗎?](單選題)
Yes, I do. [支持]
No, I do not. [不支持]
中立
Q15. What do you think of the future of the sharing economy? [您認(rèn)為共享經(jīng)濟的前景如何](單選題)
Good [好]
Uncertain [不確定]
Bad [不好]
Q16. What advantages do you think the rating system brings to the development of the sharing economy? (Multiple choice?) [您認(rèn)為評級系統(tǒng)為共享經(jīng)濟的發(fā)展帶來了哪些優(yōu)勢?(可多選)](多選題)
Accurate consumer choice range [精準(zhǔn)消費者的選擇范圍]
Make Shared products more trustworthy [讓共享產(chǎn)物更值得信賴]
Improved the sense of competition between industries [提高了行業(yè)間的競爭意識]
Q17. What concerns do you focuses when using the sharing economy software to order an accommodation? [使用共享經(jīng)濟軟件時,你比較關(guān)注哪些問題 (住宿)?(可多選)](多選題)
The rent is too expensive. [租金太貴]
Information leaked [信息被泄露]
Consumer reviews [消費者的評論]
Q18. Do you pay attention to hotel star ratings and check customer reviews when booking a hotel? [預(yù)定酒店時你會關(guān)注酒店評級并查看消費者對酒店的評論嗎?](單選題)
Yes, I do. [會]
No, I do not [不會]
Q19. Do you think hotels with more reviews and higher stars are more trustworthy? [您認(rèn)為評論越多并且星級越高的酒店更值得信任么?](單選題)
Yes [是]
No [否]
Q20. How often do you access the sharing economy platform for order accommodation? [你進入共享經(jīng)濟平臺訂房的頻率是?](單選題)
Never 【從不】
Once a year 【一年一次】
2-3 times a year 【一年2-3次】
More than 3 times 【超過3次】
Q21. What is your range of age? [您的年齡范圍](單選題)
10-20
21-30
31-40
41-50
51-60
61-70
Q22. What is your higher degree? 【你的最高學(xué)歷】(單選題)
Middle school 【中學(xué)】
University 【大學(xué)】
Postgraduate【碩士】
PHD 【博士】
Q23. 請問,您還有其他建議嗎?(填空題)